Privacy Policy

1.

What Personal Data We Collect

We may collect the following information:

• Name, email address, phone number

• Address or business location

• Device details and IP address

• Login or remote access credentials (where authorised)

• Communication history and support request details

• Billing and payment information

2.

How We Collect Your Data
We collect data when you:

• Contact us by phone, email, or via our website

• Use our IT support or related services

• Authorise remote access or onsite visits

• Complete forms or provide payment

3.

Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: To provide and manage services you've requested

• Legitimate Interests: For communication and service improvement

• Legal Obligation: To meet tax, legal, or regulatory requirements

• Consent: Where required, such as optional communications

4.

How We Use Your Data

We use your data to:

• Deliver technical support and services

• Communicate updates or resolve issues

• Manage billing, scheduling, and service history

• Meet legal and compliance obligations

5.

Sharing Your Data

We do not sell your data.
We may share your data with trusted third parties such as:

• Cloud software providers (e.g., Microsoft 365, Google Workspace)

• Payment processors (e.g., Stripe, PayPal)

• Remote support tools (e.g., TeamViewer, AnyDesk)
  All third parties are required to keep your data secure and use it only for specified purposes.

6.

International Transfers
Where personal data is transferred outside the UK (e.g., cloud storage), we ensure adequate safeguards are in place, such as Standard Contractual Clauses.

7.

Data Retention
We retain your data for:

Up to 7 years for tax and accounting purposes

1–3 years for service-related data unless longer retention is required or legally justified

8.

How We Protect Your Data
We take steps to secure your data including:

Encrypted communications and secure backups

Password-protected access and device security

Periodic deletion of outdated information

9.

Cookies and Tracking

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and help us understand how the site is used.

What Are Cookies?
Cookies are small text files placed on your device that store information about your visit. They help the website remember your preferences and improve functionality.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly (e.g., login sessions).

• Performance and Analytics Cookies: Help us understand how visitors use the site so we can improve it. We use tools like Google Analytics with anonymized data.

• Functional Cookies: Remember your preferences and settings to enhance your experience.

Managing Cookies:
You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

For more information on managing cookies, visit AboutCookies.org.

10.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Object to or restrict certain types of processing

• Request data portability (where applicable)

• Withdraw consent at any time (where processing is based on consent)

Exercising Your Rights

To make a request regarding any of your rights under data protection law, please contact us by email at contact@onsitepcmedics.com with the subject line “Data Rights Request.”

You should include the following in your request:

• Your full name

• Your contact information

• A clear description of the right you wish to exercise

• Any supporting details that will help us process your request efficiently

We aim to respond within one calendar month of receiving your request. In complex cases, or if we need to verify your identity, we may extend this by up to two months — but we will let you know if that happens.

To protect your privacy, we may ask for proof of identity before fulfilling certain requests.

11.

Complaints
If you are unhappy with how we handle your data, please contact us so we can help.
You may also lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint

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12.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page. For material changes, we will give at least 30 days notice on our homepage before they take effect.